Can we buy the dopplers in large quantities ?
If you are interested in trade prices for large quantities please e-mail us at
enquiries@retail-therapy.com.
I'm worried about paying for my order over the Internet.
Our site uses WorldPay to process online credit card orders. This
service is completely secure. Your credit card details will NOT be stored on
our system other than for the purposes of completing the payment transaction.
We do realise that many people have concerns about using their credit card over
the Internet. We therefore offer a range of other payment options that can be
selected at the time you place your order. These are :
- The ability to post us a cheque.
- Credit card payment over the phone (01435 860723).
How long do I have to hire the Doppler for ?
You can hire the doppler for as long as you would like, the minimum contract
hire is for one month. Our payment system will automatically set up a period of 5 monthly payments.
If you hire the doppler for 5 months or more, we class
the doppler as yours to keep and you do not need to return it. If you rent the
doppler for less than 5 months you will need to remember to cancel your
WorldPay FuturePay agreement.
When you hire the doppler you are entering into an agreement. You agree that if
the doppler is damaged or misused that you will pay the full amount of £99.99.
You also agree to return the product in it's original condition and on time
when you have cancelled the agreement. Please obtain proof of posting. If there
is a technical problem, please e-mail us and we will arrange to replace your
doppler and have the old one returned. Please send all returns to
Retail-Therapy.com, 2 Hillside Cottages, Harley Lane, Heathfield, East Sussex,
TN21 8AQ.
How soon can you ship my order ?
We aim to ship your order within 24 hours of receiving payment, (not including
weekends). When you place your order you will receive an e-mail confirmation
containing a link to enable you to check the status of your order. You will
also receive an e-mail confirmation from our ordering system when your goods
have been shipped.
Our Items can be shipped via Royal Mail 1st Class/ Royal Mail Recorded Delivery/ Special Delivery
which is guaranteed the next working day before 1pm. If your item is a very heavy item we will arrange to
send it with Royal Mail parcels or by Courier. Please choose your shipping option upon checking out.
Please always consider which postage option is best for you (depending on if your order is urgent or not).
How can I contact you ?
We prefer any initial contact to be made via e-mail to
enquiries@retail-therapy.com. We do understand that you may prefer to
talk to someone in person and if this is the case please do contact us on 01435 860723. You will always receive a
friendly and helpful response.
What is your Privacy and Acceptable Use Policy
We will not disclose any of your details to a third party. The information we
collect is only used to process your order.
We reserve the right to edit or remove any comments entered on our guestbook
and discussion forums.
Use of Cookies
Our site uses cookies to store information about your shopping basket contents.
This is so you can move from page to page and take your shopping basket with
you.
Please ensure your browser is set up to accept cookies (this should be the
default setting).
Refund policy
All our customers have a cooling off period of seven working days after receipt of the goods, in which you may cancel
your order.
If you are not satisfied with your goods, please cancel in writing within this period and return them to us within
21 days for a full refund. We will issue a refund within 7 days of receipt. Please
note all items must be returned in their original packaging and in an unused
condition. The customer will incur the postage fees. Safe return of the goods is the responsibility of
the customer. We strongly advise that you get a free certificate of posting
from the Post Office when you return your goods to ensure you are protected if
the parcel goes missing.
Should your items arrive damaged or become faulty please contact us as soon as possible to
discuss whether we should issue a replacement or a refund.
The Dopplers also come with a one year warranty. Please keep your invoice as
proof of purchase. If any faults occur within one year we will replace the
product, provided it is not due to misuse or accidental damange.
If you are unable to return the goods yourself we can arrange to have them collected. However, the cost
of doing so must be met by you, and may/will be deducted directly from any refund due to you.
Fetal Doppler FAQ's
How does the Doppler work ?
The Doppler listens to the reflections of small, high frequency sound waves
that are reflected from within the womb. These sound waves are picked up by the
probe and amplified through the hand held speaker so that you can hear them
clearly. There are a variety of sounds that can be heard, including
the fetal heartbeat, each of which is distinctive and so are easily
identified. You can hear kicks and hiccups when your baby grows larger.
Is the Doppler safe ?
All the Dopplers available through Retail-Therapy.com are the same, or use the
same technology as the Dopplers used by your midwife or doctor during your
examinations throughout your pregnancy. Ultrasound technology has been used for
many years without any adverse effect on either the foetus or mother.
Dopplers have an incredible safety record. They have been used daily for the
last thirty years around the world. It is estimated around five million are in
use every single day. No adverse effects to either mother or baby have ever
been reported.
Please do not confuse our dopplers with ultrasound scanners used in a hospital
to show images of your baby. Our dopplers use ultrasound in an extremely low
power output. This is why they are run on a household battery alone.
Can I see copies of your CE certification ?
As a responsible EU representative we hold all the paperwork and copies of our
CE certificates on our premises and are happy to provide a copy of CE conformities upon request.
Alternatively, you can click here to view copies online.
What if I can't find the heartbeat ?
Finding the heartbeat can be daunting at first as your baby may be lower than
you expect. Make sure you have used a generous amount of coupling gel and
position the probe low down on your abdomen. If you do not hear any sound at
first, move the probe slowly until you pick up the heartbeat. The fetal
heart beat sounds like a galloping horse and is very fast at 120-160 beats per
minute. If you still have difficulty then refer to the leaflet enclosed with
your Doppler.
How can I tell it's not my heartbeat I can hear?
The sound of the fetal heartbeat is distinctive, but can often be confused
with other sounds at first. You may well have heard it already during your
antenatal appointments with your midwife or doctor. It is a regular fast
beating sound, not to be confused with the swishing sound of the placenta.
- A roaring sound, like waves on a beach, is the sound of your placenta.
- A 'whooshing' noise is the sound of the blood supply to the placenta.
- Your own pulse! Don't forget that your baby's heartbeat is about twice as
fast as this.
- A pulse that is more high-pitched than your baby's heartbeat, but at the same
speed. This is the pulse through the umbilical cord; a very pregnant and
reassuring noise !
How many heartbeats per minute will I hear ?
The fetal heartbeat is much faster than your own and is usually between
120 and 160 beats per minute. However, the heartbeat is not likely to remain
constant and will vary depending on the time of day and amount of activity. The
readings from the Doppler should not be used for self-diagnosis as any
interpretation is complicated and requires detailed medical training.
Do I need a special lotion or ultrasound gel ?
The probe on your Doppler needs a dense liquid to pick up the sound waves from
the womb. The coupling gel that is provided with your Doppler is to be used to
ensure the high quality and clarity of the sounds you can hear. You can order
additional bottels of the gel along with your Doppler or at a later date.
Doppler Tips
- A very easy way to find the heartbeat is to take your Doppler with you to
your next prenatal appointment. Your OB or midwife can help you locate your
baby's heartbeat and provide you with helpful doppler tips.
- A full bladder may help, especially in early pregnancy.
- Early in pregnancy, start your doppler in line with the belly button right
above the pubic hair. As pregnancy progresses, your doppler will find the
heartbeat higher up the abdomen.
- Move the doppler probe VERY slowly - it is quite easy to go over the
heartbeat. Also, if you move the probe too fast it may cause interferenace
noise.
- Tilt the doppler probe downward toward the pubic bone.
- Be sure to use plenty of Doppler gel. If you run out of gel, you can buy
additional doppler gel from us.
- The baby is normally positioned far deeper in the pelvis than you would
imagine.
- Do not panic if you do not pick up the heartbeat immediately, some days you
will it and other days the baby may be in hiding.
If at any time you feel unwell, or that there may be something wrong, or if any
bleeding has occurred or if you have not felt any movement from your baby for
some time then contact your midwife, doctor or hospital immediately.
The doppler is for fun only, and DOES NOT replace medical advice and care.
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